The distances between counters are regulated by standards aimed at creating comfortable and safe conditions for customers and staff. The main requirements are as follows:
- Minimum distance between counters must be sufficient for customers to move freely, which is crucial for preventing congestion and creating a pleasant shopping atmosphere. This distance should allow two people to pass each other comfortably.
- Access to goods — counters should be positioned to provide convenient access to all items. Customers should be able to easily reach and view any product without needing to rearrange or move other customers.
- Visual accessibility — the arrangement of counters should promote good visibility of products and allow for easy visual monitoring of visitors' actions, enhancing security and preventing potential theft.
- Consideration of product characteristics — when designing the retail space, the size, features, and grouping of products should be considered. For example, larger or more popular items may require more space between counters for ease of access and viewing.
Adhering to these standards not only improves the operational efficiency of the retail space but also significantly enhances customer satisfaction, which can positively impact sales.